Scrum

5 Communication Tips for Developers: Master Interaction with Global Clients

December 29, 2023
5 min
Communication Tips for Developers
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Communication Tips for Developers: Master Interaction with Global Clients 

Effective communication is crucial when working with clients, especially when dealing with clients from different cultural backgrounds like US clients.

Here are some good communication phrases that developers can use when interacting with global clients. 

There are 5 steps in any client interaction: 

  1. Greeting 
  2. Setting Agenda 
  3. Interaction 
  4. Summarizing 
  5. Closing 

Let’s break that down: 

1. Greeting 

This step initiates an interaction with individuals exchanging greetings to set a positive and  professional tone, crucial for building rapport.

It involves self-introduction, polite expressions, and may include brief small talk. 

- “Hi [name], Good Morning!” 

2. Setting Agenda 

In this step, the objectives and topics of discussion are clearly defined, time management is  established, and expectations are confirmed. 

3. Interaction 

This step focuses on clear communication, active listening, engaging in a meaningful dialogue, and using visual aids when necessary.  

During this step you will be either listening or presenting. 

Listening: 

Paraphrase to ensure accurate comprehension and capture all the information correctly. Sample phrase: 

“Let me confirm my understanding” then you can list down the steps or key points and ask “Have I got it right?” 

You can also use verbal affirmations as follows in between 

- “Okay! I got it.” 

- “Noted” 

Presenting 

After presenting key points, take a moment to pause and seek confirmation before moving forward. Sample Phrases: 

"Am I clear so far?"  

“Any questions so far?” 

“Are there any points that need further clarification?” 

4. Summarizing 

This step entails recapping key points, documenting agreements, and addressing any concerns to ensure a shared understanding. 

- “I would like to summarize the takeaways from this meeting.” List the key points 

5. Goodbye/Closing 

This step involves expressing gratitude, confirming follow-up actions, and leaving a positive  impression for future interactions. 

- “Thank you. Wish you a great day ahead” 

PS: Tips for capturing key points effectively include employing the mind-mapping technique, a visual  approach where a central concept or keyword is used as a starting point.

This method branches out  into related subtopics, creating a visual representation that helps in not only preventing the omission  of key points during the meeting but also facilitates further development of these points afterward.

Author
Aparnna's Photo
Aparnna KS
AEM content author

Disclaimer: This article outline is created by Humans, content is written by AI and the final article is reviewed & edited by a CodeWalnut engineer.

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