Communication Tips for Developers: Master Interaction with Global Clients
Effective communication is crucial when working with clients, especially when dealing with clients from different cultural backgrounds like US clients.
Here are some good communication phrases that developers can use when interacting with global clients.
There are 5 steps in any client interaction:
Let’s break that down:
This step initiates an interaction with individuals exchanging greetings to set a positive and professional tone, crucial for building rapport.
It involves self-introduction, polite expressions, and may include brief small talk.
- “Hi [name], Good Morning!”
2. Setting Agenda
In this step, the objectives and topics of discussion are clearly defined, time management is established, and expectations are confirmed.
This step focuses on clear communication, active listening, engaging in a meaningful dialogue, and using visual aids when necessary.
During this step you will be either listening or presenting.
Paraphrase to ensure accurate comprehension and capture all the information correctly. Sample phrase:
“Let me confirm my understanding” then you can list down the steps or key points and ask “Have I got it right?”
You can also use verbal affirmations as follows in between
- “Okay! I got it.”
After presenting key points, take a moment to pause and seek confirmation before moving forward. Sample Phrases:
"Am I clear so far?"
“Any questions so far?”
“Are there any points that need further clarification?”
This step entails recapping key points, documenting agreements, and addressing any concerns to ensure a shared understanding.
- “I would like to summarize the takeaways from this meeting.” List the key points
This step involves expressing gratitude, confirming follow-up actions, and leaving a positive impression for future interactions.
- “Thank you. Wish you a great day ahead”
PS: Tips for capturing key points effectively include employing the mind-mapping technique, a visual approach where a central concept or keyword is used as a starting point.
This method branches out into related subtopics, creating a visual representation that helps in not only preventing the omission of key points during the meeting but also facilitates further development of these points afterward.
AEM content author
Disclaimer: This article outline is created by Humans, content is written by AI and the final article is reviewed & edited by a CodeWalnut engineer.
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